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Overall patient experience measure updated to include results from the 2010 Inpatient Survey

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    Department of Health
  • Published date:
    26 May 2011
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The latest National Statistics on the Overall Patient Experience measure, produced by the Department of Health and the Care Quality Commission, were released on 26 May 2011. The full statistical release, including a detailed commentary, is available below.


This publication updates this regular statistical series to include results from the 2010 Adult Inpatient survey, which surveyed patients in NHS hospitals in summer 2010.

The statistics use responses that NHS patients gave in the wide-ranging National Patient Survey Programme to calculate an overall set of scores to measure patient views on the care they receive. The statistics include scores for five headline 'domains' of patient experience, together with an overall measure. The figures are calculated the same way for each update, so it is possible to compare results over time.

The earliest data relate to 2002. This update adds scores derived from the 2010 survey of adult inpatients, for which a separate summary of results was published by the Care Quality Commission on 21 April 2011. 

The next update of these statistics is expected in February 2012, and will include results from the 2011 survey of outpatient services.

Key findings

  • Overall Patient experience of NHS adult inpatient services showed no change in 2010. The overall score was 75.7, compared to 75.6 in 2009.
  • There was a small decline in experience of ‘access and waiting’ (down from 85.0 to 84.2)
  • Patient experience of ‘clean, comfortable, friendly place to be’ showed a slight increase (from 79.1 to 79.3)
  • Patient experience of ‘Better information, more choice’ increased slightly (from 66.8 to 67.2)

Further information

Further information on these statistics and other documentation required under the Code of Practice for Official Statistics, can be found at:


The Department of Health aims to make its National Statistics accessible, useful and appropriate for the needs of users. We welcome feedback on our statistics. Comments can be sent by email to the lead statistician for this publication, John Bates, or you can download the feedback form above.

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