The results of the latest GP patients’ survey, which assesses patients’ experiences of local NHS services, are now available. The responses provide information about patients’ experiences for primary care trust (PCTs) and for other patients when they access local services. A sample of registered patients in England was invited to take part during July to September 2011 by Ipsos MORI.
Key points include:
- nationally performance on primary medical care services is high
- 88 per cent of patients rate their overall experience with their GP practice as good
- 88 per cent of patients were eventually able to get an appointment at their GP surgery last time they tried, although 12 per cent of patients did have to call back nearer the time
- 93 per cent of patients say their appointments are convenient
- 79 per cent rate their experience of making an appointment as good
- 93 per cent of patients have confidence and trust in the last GP they saw
- 81 per cent are satisfied with their surgery opening hours.
From July 2011 the survey will be undertaken twice a year, in July and January, to different patients registered with a GP. The new GP patient survey gives patients the opportunity to comment on their experience of their GP practice, and some other NHS services. The new questions ask patients about their experience of accessing care from their practice (from making an appointment, experience of reception through to the clinical consultation) as well as asking about other services such as dentistry and out of hour’s provision.
The published data is now available at PCT and national level, and the results at GP practice level will be available in June 2012. The results and more information can be seen on the GP patient survey website.
No results from 2011-2012 can be compared to previous years, even where questions remain the same. In addition to new questions, and a change in the frequency of mailings from quarterly to twice a year, there have been a number of refinements to the weighting scheme. Weighting is standard practice in surveys of this nature and is required in order to ensure that findings are representative of the wider population, and not just those who respond to the survey.
GP Patient Survey July to September 2011 pre-release access list (PDF 1.4Mb Print only)