101 - Police non-emergency number

101 is the number to call when you want to contact your local police – when it’s less urgent than 999.

101 is available 24 hours a day, 7 days a week and will be adopted by every police force in England by early 2012.

The 101 non-emergency number was first piloted in 2006 as a partnership between the police and local authorities. It has continued to operate as a police non-emergency number in Wales, Hampshire and the Isle of Wight, and Sheffield as a partnership between the police and the local council.

The service has now been redesigned so that 101 is now the number to call to contact the police to report crime and disorder that does not need an emergency response.

Available in more police forces

We have been working with the Association of Chief Police Officers to develop a timetable for when 101 will be available. 

Hampshire and the four police forces in Wales were the pilot areas, then in July 2011, six further police force areas began using 101: London (both the Metropolitan Police and City of London Police), Essex, Sussex, Wales, Hampshire and the Isle of Wight, Hertfordshire and Sheffield. On 19 September, Surrey, Dorset, Gloucestershire, Devon and Cornwall, Avon and Somerset, and Wiltshire also went live with 101.

By the end of January 2012, 101 will be available across all of England and Wales. The service is currently fully available in the following areas:

  • East of England
  • East Midlands
  • London
  • South East England
  • South West England
  • Wales
  • West Midlands

People living in any of these areas can now call 101 to get through to the police when it's less urgent than 999.

The full roll-out timetable and list of current police non-emergency numbers is available from the Police.UK website.

The benefits of 101

101 will:

  • help communities to keep their neighbourhoods safe by giving them one easy way to contact their local police and to report non-emergency crime and disorder
  • make the police more accessible to their communities, while reducing pressure on the 999 system and helping the police to allocate their resources where they are needed most
  • assist the police to cut crime by making it easier for the public to pass on information about crimes in their neighbourhoods - allowing the police to take swift action
  • enable local partners to join up with the police to provide communities with even easier access to a wider range of local services

Communicating 101

As each force adopts 101, they will be informing the public in their area. To support police forces with their communications, we have published a range of resources, which includes the toolkit 'Launching the 101 non-emergency number', posters, flyers and leaflets.


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