Open Public Services White Paper

High-quality public services are the right of everyone. The Open Public Services White Paper sets out how the Government will improve public services. By putting choice and control in the hands of individuals and neighbourhoods, public services will become more responsive to peoples’ needs.

The White Paper sets out the government’s approach to public services by applying five key principles:

  • Choice – wherever possible we will increase choice
  • Decentralisation – Power should be decentralised to the lowest appropriate level
  • Diversity – Public services should be open to a range of providers
  • Fairness – We will ensure fair access to public services
  • Accountability – Public services should be accountable to users and taxpayers.

The White Paper will be followed over the summer by a wide-ranging discussion with individuals, communities, public sector staff, providers and others with an interest in how public services are delivered. We want to hear from the views of everyone working in and using public services about how it can turn its vision for high quality, efficient and modern public services into reality.

You can give us your views now on the Open Public Services website


Open Public Services White Paper in PDF Format
File type: PDF - Portable Document format | File size: 589.20 kB
Open Public Services White Paper in Word Format
File type: Microsoft Word | File size: 258.50 kB
Open Public Services White Paper in ODT Format
File type: Open Office Text | File size: 109.76 kB

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Publication date: 11/7/2011

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