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The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at

Privacy statement

Information about using this site 

The CQC website does not store or capture your personal information, but merely logs your IP address (as it is automatically recognised by the web server).

Please be aware that some systems on our website require the use of cookies, but we will always state if this is the case. We will never collect and store information about you without your permission.

We will always take necessary steps to ensure that your information is protected and treated securely. Any details you give us will be held in accordance with the Data Protection Act 1998 and CQC's Data Protection Policy and Code of practice on confidential and personal Information.

CQC will only collect personal information volunteered by you, such as:

  • feedback from surveys and online forms.
  • email addresses.
  • preferred means of communication.

All personal information about you will be used to exercise our functions, and to improve the quality and safety of care. 

We will never include your personal information in survey reports.

This privacy statement covers the CQC site. This does not cover links within this site to other websites. 

Signing up to our e-newsletter

We use a third party supplier to provide our e-newsletter service. By subscribing to this service you will be agreeing to them handling your data.

The third party supplier handles the data purely to provide this service on our behalf. This supplier observes the requirements of the Data Protection Act 1998 in how they obtain, handle and process your information and will not make your data available to anyone other than CQC.

Code of practice

We treat information we receive from people who use services, professionals and others as confidential.

It is a criminal offence under the Health and Social Care Act (HSCA) to disclose confidential information we have obtained. The act however, does set out circumstances where we are allowed to disclose information.

In some cases we are also able to share information with:

  • other organisations we work with.
  • Experts by experience who help us complete our regulatory work.

We will only do this if we are legally able to, and if there is a very good reason to do so.

If we can, we will contact you first to tell you how we plan to share your information.

Our code of practice details how we obtain, handle and use your personal information.

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