Complaints and Feedback

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If you want to make any comments about this publication scheme or if you require further assistance, please contact the Programme Support Officer, contact details below.

If you need to make a complaint then initially this should be addressed to the Brigade's Complaints Officer. Using either our online form or in writing to the address on our contacts page. Alternatively there is a print out leaflet attached to the PDF document explaining the Brigade's Complaint procedure.

Make a complaint online.

If you are not satisfied with the assistance that you get from the Authority or if we have not been able to resolve your complaint and you feel that a formal complaint needs to be made, then this should be addressed to the office of the Information Commissioner. This is the organisation, which ensures compliance with the Freedom of Information Act 2000 and deals with formal complaints. They can be contacted at:

Information Commissioner
Wycliffe House,
Water Lane,

Enquiry/Information Line: 01625 545 745
Email: data [at] dataprotection [dot] gov [dot] uk

This information will be made available in other languages or on audio cassette upon request.

For a full explanation of the rules governing requests of information under any of the above please contact the Information Officer:

louise [dot] goodhead [at] shropshirefire [dot] gov [dot] uk (Louise Goodhead)
Information Officer

Telephone: 01743 260 200