The Operational Delivery Profession is made up of around 350,000 employees who are the outward face of government, providing day-to-day services to citizens.
People in the Operational Delivery Profession do an essential job, helping customers to access services and meet their obligations. They work in many different departments and agencies across the breadth of the UK, within a variety of functions such as:
- face-to-face roles (such as interview officers for passports at the Identity and Passport Service)
- contact centre roles (such as call centre advisers on tax credits in HM Revenue & Customs)
- processing roles (such as pensions administrators at the Department for Work and Pensions).
Operational Delivery professionals shape the views of people towards government through their experience of our services and work hard to ensure the public receives the best possible service the government has to offer.
Being part of the Operational Delivery Profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications (where appropriate) to help you continue to improve your development and performance.
The Operational Delivery Profession is led by Lesley Strathie as the cross-government Head of Operational Delivery Profession.
“We are the outward face of government. Every day we make a reality of government policy, providing services which improve the quality of life of our customers.”
Lesley Strathie, cross-government Head of Operational Delivery Profession, and Chief Executive and Permanent Secretary at HMRC