Question: Will there be a postcode lottery and will patients lose their say?

Patients are being put in the driving seat. Through improved choice and better information, patients will be able to hold their GPs to account.

Services are being made more responsive to the needs of local communities.

Those buying in services will be under a duty to reduce inequalities in healthcare provision. And the National Institute for Health and Clinical Excellence will set clear national standards of care so patients can be confident that – wherever they live or are treated – the care they receive will meet NHS standards.

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