Freedom of Information - Contact Centre Benchmarking Data

This data was collected as part of an ongoing program of work aimed at improving performance and reducing costs for telephone contact centres, known as the Performance Management Framework (PMF). The data contained in the spreadsheets represents data held by the Cabinet Office over a two year period and relates to public sector telephone contact centre performance for all central and those local government organisations that participated.

Downloads

Consumer_Direct_Telephone Network_Data-April09-June10.xls
File type: Microsoft Excel | File size: 80.00 kB
DVLA_Telephone Network_Data-April2009-June10 V0-0.xls
File type: Microsoft Excel | File size: 50.50 kB
DWP_Telephone_Network_Data-April2009-June 2010_DM V0-0.XLS
File type: Microsoft Excel | File size: 41.50 kB
DWP_Telephone_Network_Data-April2010-June 2010_PRS V0-0.XLS
File type: Microsoft Excel | File size: 33.50 kB
DWP_Telephone_Network_Data-Jan2009-June 2010_JCP V0-0.xls
File type: Microsoft Excel | File size: 264.00 kB
DWP_Telephone_Network_Data-Jan2009-June 2010_PDCS V0-0.xls
File type: Microsoft Excel | File size: 184.50 kB
HMRC_Telephone_Network_Data-April2009-June 2010_PRS V0-0.xls
File type: Microsoft Excel | File size: 98.00 kB
NHSDirect_Telephone Network_Data-April-June2009 V0-0.xlsx
File type: Unknown | File size: 13.58 kB
NHSDirect_Telephone_Network_Data-April-June 2010 V0-0.xls
File type: Microsoft Excel | File size: 931.00 kB
Stand -Alone_Telephone-Contact -Centre_Data-June08-June10 V0-1.xls
File type: Microsoft Excel | File size: 2.99 MB
UKBA_January - September 2010.xls
File type: Microsoft Excel | File size: 42.50 kB
Guide Notes 1
File type: Microsoft Word | File size: 28.50 kB
Guide Notes 2
File type: Microsoft Word | File size: 33.50 kB
Guide Notes 3
File type: Microsoft Word | File size: 41.00 kB
Guide Notes 4
File type: Microsoft Word | File size: 167.50 kB
Guide Notes 5A
File type: Microsoft Word | File size: 210.50 kB
Guide Notes 5B
File type: Microsoft Word | File size: 436.00 kB

Embed downloads

Publication date: 17/11/2010

Bookmark and Share

Quick Links

Government Efficiency

Resource Library