Rail contacts:

If you require rail information, train times and timetables please contact National Rail Enquiries on 08457 48 49 50.

Unhappy with a train company's response to your complaint?

Our passenger helpline is open 8am – 8pm Monday – Friday and 8am – 4pm weekends.

Telephone: 0300 123 2350

Fax: 0845 850 1392

Email: advice@passengerfocus.org.uk

Write to:
Passenger Focus
FREEPOST (RRRE-ETTC-LEET)
PO BOX 4257
Manchester
M60 3AR

Bus, coach and tram contacts:

If you require bus or coach information, please contact Traveline on 0871 200 22 33. 

If you would like some information on how to make a complaint to a bus, coach or tram company, please see our 'Advice and Complaints' section.

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Our London and Manchester offices deal with stakeholder enquiries.

2nd Floor
One Drummond Gate
Pimlico
London
SW1V 2QY

Telephone: 0300 123 0860
Fax: 020 7630 7355

7th Floor
Piccadilly Gate
Store Street
Manchester
M1 2WD

Telephone: 0300 123 2140
Fax: 0161 236 1574

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Our press office deals with media enquiries.

Telephone: 0300 123 0847 / 0820
Out of office hours: 07918 626 045

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See also