Our research

Browse, download and search our rail passenger research reports and publications.


Polls and surveys

You can take part in our interactive polls and surveys by following the link below.


Official statistics

Information about our compliance arrangements with the Code of Practice for Official Statistics and with the Pre-Release Access to Official Statistics Order 2008.

National Passenger Survey

We consult over 50,000 passengers a year to produce the National Passenger Survey (NPS) - a network-wide picture of passengers satisfaction with rail travel.