Rail passenger research
We put a strong emphasis on evidence-based campaigning and research to find out what matters to you.
Browse, download and search our rail passenger research reports and publications.
You can take part in our interactive polls and surveys by following the link below.
Information about our compliance arrangements with the Code of Practice for Official Statistics and with the Pre-Release Access to Official Statistics Order 2008.
We consult over 50,000 passengers a year to produce the National Passenger Survey (NPS) - a network-wide picture of passengers satisfaction with rail travel.