Complaints and Template letters

If you're unhappy about an aspect of the rail network we can help you make a complaint. If necessary we can follow it up on your behalf.

Frequently asked questions

You can find answers to frequently asked questions and tips on dealing with problems here.

Your rights to compensation

Do you know your rights as a rail passenger, such as when you are entitled to claim compensation? If not, you can find out here.

Coming soon - Rail User Group advice

This section will offer advice, information and support for Rail User Groups.