This page explains our privacy policy and how we will use and protect any information about you that you give us when you visit this website.

The Data Protection Act

Under the Data Protection Act, we have a legal duty to protect any information we collect from you. (We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.)

What information do we collect?

We collect four kinds of information from visitors to info4local: details on email alert subscribers, feedback (through visitors emailing us), customer satisfaction surveys and site usage information, using cookies, log files and page tagging techniques, including JavaScript.

Email alert

The names and email addresses of subscribers to the info4local email alert service are stored on an electronic database managed by the Department for Communities and Local Government (the data controller). This database is only used to send subscribers requested information or to allow us and our contractors to consult them about info4local and how they use it.


We welcome your feedback.

If you send us an email asking for advice or information that we are not in a position to give, we may forward your email on to the relevant department, agency, public body or other body for a response. If we do this, we will send you an email informing you of our actions.

We circulate feedback we receive to info4local stakeholders for information only.

Customer satisfaction surveys and other research

info4local periodically carries out customer satisfaction surveys and other research.

Taking part in research is optional. All information collected is purely for internal use, to help us refine and improve our service. Results are presented in a way that does not identify any individual's details or responses.

No personal details will be passed on to anyone other than those providing the info4local service and our external research contractors. They are contractually bound to maintain the security of personal information.


When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there is enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them 

Our use of cookies

Cookie for site performance

This cookie helps us to ensure that our service is performing well.

Typical content: randomly generated number
Expires: when user exits browser

Cookies for improving service

The cookie below helps you search more effectively.

Typical content: randomly generated number
Expires: when user exits browser

Google Analytics sets the cookies below to help us accurately measure and report levels of usage and information in line with government requirements.

Name: _utma
Typical content: randomly generated number
Expires: two years

Name: _utmb
Typical content: randomly generated number
Expires: 30 minutes

Name: _utmc
Typical content: randomly generated number
Expires: when user exits browser

Name: _utmz
Typical content: randomly generated number and information on how the site was reached (e.g. directly or via a link, organic search or paid search)
Expires: six months

Site usage information: Log files

Log files record visitors' use of the site. We can collect information about site usage from the data contained in these logs, which we obtain from third parties. Log files do not contain any personal information and they are not used to identify any individual patterns of use of the site.

What happens when I link to another site?

We do not pass on any personal information you have given us to any other site.

info4local contains links to other websites, including government departments, agencies and public bodies, and other organisations. This privacy policy applies only to our site. You should always be aware when you are moving to another site and make sure you read the privacy statement of any other site/s that collect personal information about you.

What happens when I access the info4local site through another site?

When you are directed to the info4local site from another site (whether a third party site or a government site) we may receive personal information relating to you from the other site/s. You should read the privacy policies applicable to such sites, as these will govern the use of any personal information that you provide when accessing such sites and that is provided to info4local. 

Access to your information and contacting info4local

If you wish to see our records of any correspondence you have sent to us, or if you have a query or complaint about this privacy policy or about the site, you can contact us by using our contact form.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

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