When your train is significantly delayed do you claim compensation?

     
  • 45% Never
  • 32% Always
  • 23% Sometimes

Background
After the eight days of successive disruption on the West Coast Main Line in January 2009 we are encouraging passengers to claim compensation for any delays to their journeys.

The Virgin Trains Passengers' Charter states that if your train is delayed by more than one hour (45 minutes in the case of a train on the London-Birmingham/Wolverhampton services) they will reimburse you with National Rail vouchers equal to 25% of the total fare paid for the affected portion (outwards/return) of the journey.

If you are delayed by more than two hours they will reimburse you with National Rail vouchers equal to the full price paid for the affected portion (outwards/return) of the journey.

Following the recent disruption Anthony Smith, Passenger Focus Chief Executive, said:

"We passengers must complain and send a clear message to the industry – you cannot treat us like this and we want our money back."

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