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Twitter policy

  • Last modified date:
    17 November 2009

The Department of Health Twitter account (DHgovuk) is managed by the E-Comms and Publishing team, on behalf of colleagues across the Department.

Content

We may use some automation such as tools that generate tweets from RSS feeds.

Our followers can expect between 2-10 tweets a week, although this may increase if there are a series of major announcements, for instance.

Our tweets will cover some or all of the following:

  • alerts about new content on our digital channels (news, publications, videos on YouTube, Ministerial speeches, publicity campaigns etc)
  • invitations to provide feedback on specific issues on which we are consulting
  • information from our Ministerial team about what they’re doing
  • occasional live coverage of events
  • re-tweets of information from NHS Choices, Directgov and other government department sources, as appropriate.

Following

If you follow @dhgovuk we will not automatically follow you back. This is to discourage the use of direct messaging, avoid resource wasting spam handling and so that you can easily identify other key Twitter users that we think are relevant and who we follow. However, being followed by DH does not imply endorsement of any kind.

Availability

We will update and monitor our Twitter account during office hours, Monday to Friday. Occasionally our Twitter account will be updated out of hours, if it is being used to cover specific events.

Twitter may be unavailable and we accept no responsibility for lack of service due to Twitter downtime.

@replies and Direct Messages

We welcome feedback and ideas from all our followers, and endeavour to join conversations where possible. However, we may not be able to reply individually to all the messages we receive via Twitter.

We read all @replies and Direct Messages and ensure that any emerging themes or helpful suggestions are passed to relevant people in the Department.

We cannot engage on issues of party politics or answer questions that break the rules of our general comments policy.

The usual ways of contacting us for official correspondence are detailed in the Contact us section of our website.

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