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Ease of use

We are committed to providing a website that is accessible to the widest possible audience, regardless of ability or technology and including those who have visual, hearing, motor and cognitive impairments. We are actively working to reach conformance levels from the Web Content Accessibility Guidelines (WCAG). There may be some pages that do not conform to all the guidelines. Whilst every effort is made to ensure the site conforms, this is an ongoing process.

If you do find any accessibility barriers that affect or prevent your use of the site, please let us know by contacting us at

Access Keys

Access Keys allow easy navigation of the website.

Please note that these features are not supported by all browsers.

This website uses the following Access Keys:

  • S - Skip Navigation
  • 0 - Accessibility
  • 1 - Home
  • 2 - What’s New
  • 3 - Site Map
  • 4 - Search
  • 5 - About VOSA
  • 6 - Help
  • 8 - Terms and Conditions
  • 9 - Contact Us

Depending on your browser type there are different ways to activate this function

  • Internet Explorer 5+: Hold down the Alt key and select the access Key, then press Enter
  • Internet Explorer 4: Hold down the Alt key and select the Access Key
  • Internet Explorer 5+ for Mac: Hold down the Ctrl key and select the Access Key
  • Internet Explorer 4.5 for Mac: Access keys are not supported
  • Firefox 2: Hold down the Shift key and the Alt key and select the Access Key
  • Firefox: Hold down the Alt key and select the Access Key
  • Netscape 6+: Hold down the Alt key and select the Access Key
  • Netscape earlier versions: Access keys are not supported
  • Mozilla: Hold down the Alt key and select the Access Key
  • Opera: In sequence press Shift then Esc and then select the Access Key

A 'Skip Navigation' facility has been provided on this site for the benefit of users with screen readers. It can be implemented by using the skip navigation access key, allowing the user to bypass the navigation areas and go directly to that page's main content.

Increasing text size

Some users might find screen text easier to read by increasing the size at which text is displayed. To do this you should simply adjust your browser's settings.

  • If you use Microsoft Internet Explorer, go to the View menu, select Text Size and then either Larger or Largest.
  • If you use Firefox, Mozilla, Netscape or Safari, go to the View menu and choose Increase Font until the text is the size you require.

Changing colours

Changing the site's background colour can be particularly useful for users who rely on magnification technology as white can produce an uncomfortable glare. It is also possible to change the colour of body text on the site. Both can be achieved by changing preferences in your browser:

  • If you use Microsoft Internet Explorer, go to the Tools menu, select Internet Options, select Colors and make changes to text and background colours in the Colors panel.
  • If you use Netscape Navigator, go to the Edit menu, select Preferences, open the Appearance menu and select Colors. You can set the colour of text and background from here.

Document Viewing Help

Most of the documents on the VOSA website are currently stored in Adobe Portable Document Format (PDF). However, there may be occasions when documents are provided in Word document format (DOC).


This website uses PDF (Adobe Acrobat) format for documents and forms that can be downloaded. To read these documents, you will need software called Acrobat Reader. This software is freely available, and you can download a copy from the Adobe Acrobat website (external link).

The current version of Adobe Acrobat (Acrobat Reader 8) has a number of accessibility features. If you have an older version, you can upgrade by downloading the new version from the Adobe Acrobat website (external link).

Please see the comprehensive Adobe Acrobat Help under Accessibility for all the available options

The free Acrobat Reader also has an inbuilt document read aloud facility under the Tools menu.

Further Guidance

A very good source of practical advice and help is available from AbilityNet. (external link). They are a national charity helping disabled adults and children use computers and the internet by adapting and adjusting their technology. For ways to make your computer easier to use visit their information page at (external link).

Page last updated: 05/02/2008

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