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Complaints about access to information

If your complaint relates to a request for access to information under the Freedom of Information Act 2000 or the Environmental Information Regulations 2004, or to Defra's Publication Scheme, you can write to Brendan Walsh, Head of Defra's Information Rights Team, who will arrange for your complaint to be investigated. His address is:

Department for Environment, Food and Rural Affairs
Area 1/B, Ergon House,
Horseferry Road,
London SW1P 2AL
Fax: 020 7270 8970
Email: informationrights@defra.gsi.gov.uk

Please note that complaints must be received by Defra no later than 40 working days after the date on which you believe that the Department failed to comply with the requirements of the Regulations.

Complaints relating to requests handled by Defra's executive agencies should be addressed to the relevant person within that agency and not to Defra itself. Please refer to the appropriate agency website for details.

If you have a complaint regarding a request for access to personal information under the Data Protection Act 1998 you should contact David Waller, Defra's Data Protection Officer at:

Department for Environment, Food and Rural Affairs
Area 1/B, Ergon House,
Horseferry Road,
London SW1P 2AL
Fax: 020 7270 8970
Email: data.protection@defra.gsi.gov.uk

Defra will aim to respond to all complaints about access to information issues within 20 working days. If for any reason we are unable to meet that deadline we will let you know the reason for this and keep you informed of when you may expect to receive a reply.

If, having heard the outcome of your complaint, you are still dissatisfied, you have the right to apply directly to the Information Commissioner for a decision. Please note that generally the Information Commissioner cannot make a decision unless you have first exhausted Defra's own complaints procedure. The Information Commissioner can be contacted at:

Office for the Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Page last modified: 22 December 2010