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Claim Carer's Allowance or report changes online

Please make a note of this important information before claiming Carer’s Allowance online.

1. Passports - When you have completed the claim you will see a list of documents we need you to send to us. This may ask for your passport but do not send your passport at this stage. If we need to see it once we have your claim, we will be in touch to let you know.

2. Extra Carer’s Allowance for a dependent adult  - From 6 April 2010 you can no longer get the extra amount of Carer’s Allowance for a dependent adult. However, you will still be asked the question ‘Do you want to claim extra money for a dependent adult ?’ as it cannot be removed from this online claim at present.

You should answer ‘no’ to this question to avoid being asked any further questions about it . There is no need to send us your marriage certificate.

3. Internet Explorer 8 - The service should work on most Microsoft Windows, Apple Macintosh and Linux based systems with most modern browsers, including Internet Explorer, Mozilla Firefox, Opera and Safari. However, it is advisable not to use Internet Explorer 8 as this may encounter some difficulties.


Always select "save & exit" before leaving the e-service.