Creating excellent buildings

A guide for clients

Expert advice for people commissioning and managing building projects, including clients from the public, private and voluntary sectors as well as their design and construction teams.


Read the foreword to the guide, find out about the whole process or learn from examples of good practice by building clients.

The fundamentals

Read about procurement, design quality, stakeholder engagement, sustainability and inclusive design.


Develop your vision into a brief, build your team and prepare both a budget and a business case.


See how your role changes in the design stage to meet statutory requirements and monitor quality.


Find out how your role changes again during construction to cope with changes and manage the handover.


Prepare for your building to be used, make good any defects and evaluate the ongoing performance.


Learn from other clients who have completed their own building projects across England.