Productive Community Services - about the programme
Productive Community Services is an organisation-wide change programme which helps systematic engagement of all front line teams in improving quality and productivity.

It is a practical application of lean based techniques that will vastly increase the organisation’s capacity and capability for continuous improvement.

With community services playing a crucial role in the shape of the new NHS, and care shifting away from acute services, the new Productive Community Services programme from the NHS Institute for Innovation and Improvement is a timely opportunity to revitalise the workforce and increase NHS capacity to care for patients in local settings.

Standard NHS Institute video player

Productive Community Services will:

  • Increase patient-facing contact time
  • Reduce inefficient work practices
  • Improve the quality and safety of care
  • Re-vitalise the workforce
  • Put staff at the forefront of redesigning their services.


Team Leader Flyer
Team Leader Flyer.pdf Team Leader Flyer.pdf (309.55 KB)

House poster


Technology videos
View the technology videos.

Case studies

We have a number of case studies from organisations that are using Productive Community Services. Click here to visit the case studies page.
Further information
Frequently asked questions

Online seminars
The seminars outline the key steps for organisational readiness in order to ensure you can make full use of the programme prior to launch.  They also provide useful information that will help you during your implementation.  Listen to our online seminars.




Latest Productives Events

Tue, Nov 30th, @ 9:30am - 5:00pm
South Central SHA Productive Operating Theatre Implementation Training