Case stories

Welcome to our new series of case stories, where we’ll be sharing inspiring frontline improvement stories from across the NHS. Each month we will feature a new case story which will also be highlighted in the NHS Live newsletter.

Our first case story focuses on the frenulotomy clinic run by Pennine Acute Hospitals NHS Trust.

Frenulotomy clinic for tongue tied babies

Around one in ten babies are born with tongue tie in the UK. Tongue tie occurs when a small piece of skin attaches the baby’s tongue to the bottom of its mouth, often causing difficulty in tongue movement and breastfeeding.

In 2007, the Royal Oldham Hospital recognised that there was no tongue tie service available locally and opened the North West’s first midwife-led clinic to treat tongue tie in babies; the clinic provides expert breastfeeding advice to mothers across North Manchester, Bury, Rochdale and Oldham. Since then, more than 1,250 babies from across the North West have been treated at the clinic.

Read more about the clinic here.

Millennium Arts Project Fulbourn Hospital is a mental health hospital which forms part of Cambridgeshire and Peterborough NHS Foundation Trust. The Friends of Fulbourn Hospital and the Community (The Friends) is a registered charity, established in 1952, to support the care and welfare of Fulbourn Hospital mental health patients.

Due to NHS financial cuts, the provision of occupational and art therapies was significantly reduced. The Friends noticed an increase in the amount of complaints about boredom and became concerned about the lack of activities available for both ward and day-centre patients. In 2000, they set up the Millennium Arts Project (MAP).

Read more about the Millennium Arts Project here.



Art-Lift is a free service provided by Gloucestershire County Council and sponsored by Gloucestershire PCT. It offers NHS patients the chance to improve their health and emotional well-being by working with professional painters, singers, artists and other crafts-people.

The service is provided to patients who are experiencing problems which may be social or emotional, as opposed to medical. An initial service impact assessment indicates a 27% reduction in medical consultations, sustained beyond a period of six months.

Read more about Art-Lift here.