Telephone (voice)


Landline or mobile connection to the telephone network using voice only. Telephone help and information lines have been around for some time and are becoming more developed in service and taken up by users. Telephones could be used more often to provide support to individuals. It is likely that simple voice to voice communication will be augmented in future either by information displayed simultaneously over the internet (see entry on VoIP) and may take place less commonly on traditional landlines, and more commonly via mobile devices.


Benefits and advantages

  • Good coverage and capacity for use- most people already have access to either a landline telephone or mobile phone
  • The skills required to use a phone are commonly held by all age groups and sections of society, therefore there is a  low barrier to participation
  • An effective and cost efficient way of delivering support for wellness initiatives

Risks and disadvantages

  • No way of showing or demonstrating as an assistance to voice description
  • Excludes deaf or hard of hearing or diminishes quality of interaction unless they have access to specialist equipment – cost implications also exist in relation to this





Armchair Involvement Guide 2009 

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