Information kiosks


Static booths or screens situated in public places with open access to those seeking out relevant information, often using a touch screen interface.


  • Can be used to deliver localised health information such as map or contact details for clinics and GP surgeries, explanation of a particular hospital’s departments and systems
  • Could be used in clinical settings to provide secure access to electronic patient record or other data specific to that setting.
  • Kiosks used in public places can reach people who may not normally interact with the health service using internet or digital TV

Benefits and advantages

  • “For highly localised information I think they’re very good actually, and also, sort of, health promotion, lifestyle information where it’s not particularly sensitive etc, that potentially works”  Interviewee
  • Assists those without a home computer or without computer skills to gain access to current health information in an electronic format
  • May be useful for accessing information in transitional places such as docks, airports, stations or learning zones such as libraries and schools
  • Can include translation facilities for visitors seeking further information

Risks and disadvantages

  • May become redundant “You know they were important at one stage, but if you could find your local pharmacist easily on your mobile phone, and nearly everyone’s got one, and that goes with you rather than you go to a static point, in a way I think they’re not very useful.” Interviewee
  • May not be appropriate “A lot of health information is pretty personal, and also actually potentially sometimes involves quite a lot of searching and assimilation of information, particularly treatment and illness content, and I’m just not that sure that that’s an appropriate environment” Interviewee



Armchair Involvement Guide 2009 

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