References

  • Berwick DM (1996) A primer on leadin the improvement of systems.  British Medical Journal; 312:  619-622
  • NHS Institute (2007) The Improvement Leaders’ Guide to Process Mapping, Analysis and Redesign, available here.
  • Scholtes PR Joiner BL Streibel BJ (2003) The Team Handbook (3rd ed) Joiner Assoc. Inc. Madison.
 
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