Requesting Information

Information covered by our publication scheme is available online and can be downloaded free of charge.

If you can't find what you are looking for under the Publication Scheme or on the website, you can request information from the Public Enquiry Point. The Public Enquiry Point is the initial point of contact for information on the work of the whole department and you can contact them:

  • by email:
  • in writing: Public Enquiry Point, Abercrombie House, Eaglesham Road, East Kilbride, G75 8EA
  • by telephone: 0845 300 4100 (UK only) or +44 1355 84 3132 (from outside the UK)
  • by fax: +44 (0) 1355 84 3632

The telephone helpline is open from 10am-4pm (GMT/BST), Monday to Friday. An answerphone is available at other times.

Making a Freedom of Information request

If you cannot access the information you are looking for through the Public Enquiry Point, you can make a formal Freedom of Information request. This must be:

  • by email: or
  • in writing: DFID Openness Unit, Abercrombie House, Eaglesham Road, East Kilbride, G75 8EA

You should provide as much detail as possible to help us identify the information you are looking for. Advice and assistance on making your request is available by emailing or calling the Openness Unit on 01355 843491.

The target for our response is 20 working days after the date of receipt, although under the Freedom of Information Act and Environmental Information Regulations we can extend this period in certain circumstances.

We may consult with relevant third parties to decide what information should be provided.

If we do not hold the information you asked for but believe that another public body does, we will give you the details on how you can contact them to request the information.

Last updated: 26 Mar 2009