• Bus Passenger Survey†The latest Bus Passenger Survey results are now available to view.
  • Passenger Voice Rail†Our Summer 2010 Passenger Voice Rail stakeholder newsletters are now available to view.
  • Making a difference†See what we've achieved for passengers over the past year.
  • Official statistics†Some of our research is compliant with the Code of Practice for Official Statistics. Read more here.

Anthony's blog

Read our chief executive's blog.

The passenger watchdog

Passenger Focus is the independent passenger watchdog. Our mission is to get the best deal for passengers.

What's On

Passenger Focus bus director David Sidebottom will be speaking at the Travel 2020 Conference on Wednesday 29 September 2010 at The Brit Insurance Oval, London. Other speakers include Norman Baker, Undersecretary of State for Transport.


Covering the length and breadth of Great Britain, our passenger managers are working in your area on the issues that matter to you. To find out what we are doing in your region, Wales and Scotland, please click below:

Our rail passenger work

Our bus, coach and tram passenger work

Our Newsletters

Privacy Policy

Passenger Poll

If you could improve one thing about the buses you use, what would it be?

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