Patient Perspective

This helps teams to create a baseline understanding of their patients’ experiences. It is central to the programme and sets the tone and understanding to inform all other modules.

Download this module

Visit our catalogue to download the 'Patient Perspective' module by clicking on the Productive Community Services house, below.

Patient Perspective

Download resources to support this module, which include: 

Experience Questionnaire

Patient Experience Diary

20 Second Feedback Card

One Great Idea Tool

What one thing could make a difference

A Guide to Capturing and Using Patient Public and Service User Feedback Effectively

Patient Letter Template

Patient Perspective Mapping Tool

Planning Communications with Stakeholders Template

Template flyer to promote a local patient online survey

Access these resources in our catalogue.


Useful links are listed below:

Armchair Involvement - using technology for patient engagement

EBD – Experience Based Design

Information on and support for developing local surveys at Picker Institute Europe

Key Documents for Patient and Public Engagement Policy and Legal Framework with Good Practice Guidance

These are links to some of the current national policies and guidance for Patient and Public Engagement.

Potential Costs for Wide Range Methodologies

Useful websites and reports that describe methodologies and include associated costs. has a comprehensive list of methodologies.