Cabinet Office
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It will not be updated.
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The Service First and Modernising Government programmes have now been completed. The information held on this site is no longer being maintained but is retained for archive purposes.

To learn about reform of public services, you may find the following sites useful:

Prime Ministerís Office of Public Service Reform 
Prime Ministerís Delivery Unit
Civil Service Reform 

Charter Mark Website

If you work in the public sector, you can access our good practice database and other useful information via the Public Sector Benchmarking Service.


Best practice for service providers Visit the Best Practice Database Quality networks Involving Front Line Staff Visit the Charter Mark Web Site

Access to public services

How to complain Government performance information

A guide to benchmarking for public services

A to Z index

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Better Public Services, Cabinet Office, Admiralty Arch, London SW1A 2WH
Tel: 020 7276 1766, Fax: 020 7276 1704, E-mail: 

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