How to measure patient experience

Measuring Patient Experience
 
In this section you will hear how others are measuring patient experience; use tools for measuring patient experience and tell us how you are measuring experience.
 
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Here is a series of four short films about measuring patient experience
 
Tools and Resources to help you measure

Presentation on Measurement for Improvement

Measurement for Improvement.ppt

Measures Checklist
 
Measures_checklist_simple_Logo.doc
 
Examples of Templates you can use:
 
PELP IMPROVE PATIENT PERCEPTIONS.doc
PELP ORG CULTURE CHANGE (2 groups).doc
PELP RESPONSIVE SERVICES.doc
PELP STAFF MORALE.doc
PELP TURNING PE DATA INTO ACTIONS.doc
 
Blank Template to download:
 
BLANK TEMPLATE.doc
 
We want to hear how you are measuring patient experience, what tools you are using and what challanges you have faced.  We aim to share your stories on the Online Network.  To submit any stories please email patientexperience@institute.nhs.uk or complete the online template on The 'Share your work and learn from others' menu