Department for Work and Pensions


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About DWP

Customer delivery

DWP Customer Charter

We aim to provide a high quality and efficient service to all our customers. The DWP Customer Charter sets out the standards you can expect from us and what your responsibilities are in return.

If you are dissatisfied with our service, please let us know.

Jobcentre Plus

Helps people prepare for work and find appropriate employment and delivers working age benefits such as Jobseekers Allowance and Employment and Support Allowance.

The Pension, Disability and Carers Service

Provides a seamless service to pensioners, carers and those claiming disability benefits such as Disability Living Allowance and Attendance Allowance.

European Social Fund

The European Social Fund (ESF) is a European Union initiative based within DWP that supports activities to promote employment opportunities for all. It is especially aimed at people who are disadvantaged in the labour market or who have no or low skills.

Since 2000 ESF has helped over 4 million people in England to improve their employability and skills and develop their potential at work.

About £2 billion will be available through the ESF programme for England from 2007 to 2013 to support the Government's strategies to increase employment and improve the skills of young people and adults.