Department for Work and Pensions


Site navigation

About DWP


This section provides details of DWP's values.


DWP aims to deliver the best possible service for the people who are its customers.

DWP's Values, which are shared by all its businesses, client groups and corporate teams, set out how it seeks to work in dealings both inside and outside of the Department. The four core values are:

In addition all civil servants work within the boundaries of the Civil Service Code. The Code sets out the four core values that underpin every civil servant’s work.

Change Programme

The Department's Change Programme aims to improve the quality of customer service. It has five main priorities: