HM Treasury

Financial services


The members of the Taskforce have been drawn from across the financial services sector, the voluntary and community sector and academia.

View the Taskforce policy for handling any conflicts of interest (PDF)

The 15 members of the Taskforce are:

Brian Pomeroy (Chair)

Brian Pomeroy CBE was the Senior Partner of Deloitte Consulting until 1999 when he took up a number of public, private and voluntary sector appointments.

He is currently Chairman of the Treasury’s Financial Inclusion Taskforce and of the Gambling Commission, and is a non-executive director of the Financial Services Authority. He is a member of the Financial Reporting Review Panel and is a director and Deputy Chairman of QBE Insurance Europe Ltd.

He is a Board Member of The Social Market Foundation and Chairman of The Photographers’ Gallery.

He was formerly Chairman of the Payments Council, the National Lottery Commission, Centrepoint and Homeless Link; a board member of the Audit Commission and a member of the Disability Rights Taskforce; and a trustee of Money Advice Trust.

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Benny Higgins

Benny Higgins is Chief Executive Officer, Tesco Personal Finance. Immediately prior to joining Tesco he was Chief Executive Officer, Retail, at HBOS plc and left August 2007 and joined Tesco 2008. He has a First Class Honours degree in Mathematics from the University of Glasgow and is a Fellow of the Faculty of Actuaries and also a Fellow of the Chartered Institute of Bankers in Scotland.

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Elaine Kempson

Elaine Kempson is Professor of Personal Finance and Social Policy Research and Director of the Personal Finance Research Centre at Bristol University. She is an internationally known and respected authority on consumer financial issues, and has over 20 years experience in conducting research into various aspects of personal financial services, including financial inclusion, over-indebtedness and the need for financial education. In addition to research looking into the nature and causes of financial exclusion, she has also undertaken work on banking exclusion, access to insurance, affordable credit for people on low incomes and saving in low-income households.

Elaine was appointed as the first independent reviewer of the UK Banking Codes in 2002 and was reappointed to review the Codes again in 2004. She is a member of the UK Government Social Security Advisory Committee and the BERR advisory group on over-indebtedness. She is also a non-executive director of the UK Financial Ombudsman Services and was, until recently, a non-executive director of the UK Banking Code Standards Board. In 2007 Elaine was awarded a CBE for services to the Financial Services Industry.

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Mark Lyonette

Mark is Chief Executive of the Association of British Credit Unions Limited (ABCUL). ABCUL is the major trade body for credit unions in Britain representing around 70% of credit unions and 85% of their members. The Association is part of the world wide network of credit unions through its apex body, the World Council of Credit Unions. Mark joined ABCUL in 1997 and has been Chief Executive since 2004. Prior to that Mark worked for the Tenant Participation Advisory Service (England) in a variety of roles finishing as Director of Training and Conferences.

In the last decade, ABCUL has had a major focus on helping its members to develop their capacity to meet the financial needs of those who are financially excluded and developing new products such as the Credit Union Current Account. The Association is also delivering a major training and capacity building project to Growth Fund credit unions as a contractor to the Department for Work and Pensions. In recognition of the fact that a flexible legislative regime is a key ingredient in enabling credit unions to scale up and reach out to more people, ABCUL has in recent years been campaigning for changes to credit union legislation.

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Bala Mahendran

Bala Mahendran is Chief Executive of Basildon District Council - the largest eastern region district council. His vision for transforming Basildon focuses on delivering high quality services, ambitious social and physical regeneration and productive partnership working.

Bala’s key role in partnership working includes chairing the Basildon Crime and Disorder Reduction Partnership - one of the country’s most successful. Bala is a member of the Basildon Renaissance Partnership – responsible for £4billion of regeneration - and the Thames Gateway South Essex Partnership.

Bala is passionate about social inclusion and is proud to represent Local Government as a member of the Treasury’s ‘Financial Inclusion Taskforce’. He has worked on Bertelsmann’s "Cities of Tomorrow" - an international project tackling issues affecting young people and had a leading role in the Essex response to the Tsunami Appeal. Bala is a qualified engineer and is married with two children.

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Bernie Morgan

Bernie Morgan is the Chief Executive of the cdfa. Since taking up her post in April 2003, Bernie has increased the membership of the association, its income and staff. As cdfa's first Chief Executive, she has developed the association into a well-respected trade body representing the vast majority of the UK's CDFIs.

She is a member of HM Treasury's Financial Inclusion Task Force, Charities Aid Foundation's Giving Forum, a Board member of Transact, the National Forum for Financial Inclusion and an Advisor to the Commission on Unclaimed Assets. She was also an inaugural a judge on the Daily Telegraph’s Great Briton awards. In late 2005, Bernie led a successful lobbying campaign, which secured £11m transition funding for the UK CDFI sector.

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David Neave

David Neave is currently Director of General Insurance for Co-operative Insurance. He has worked in general insurance for 29 years and has expertise gained at Director level across claims, underwriting, business development, supply chain management, IT, and strategy and change management.

He is a member of the ABI’s (Association of British Insurer’s) General Insurance Council, a Director of the Motor Insurers' Bureau (which aims to reduce the level and impact of uninsured driving) and has served on a number of industry bodies. He holds a BSc in Economics.

David joined Co-operative Insurance in 2005 after an extensive career at Royal & Sun Alliance.

David is originally from Lancashire and has spent most of his working life in the North West. He now lives in Sussex with his wife and three children.

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Deanna Watson Oppenheimer

Ms Oppenheimer joined Barclays in October 2005 as UK Banking Chief Operating Officer. She became Chief Executive of the UK Retail Bank in December of that year, taking the helm at one of the largest retail banks in the UK, with more than 32,000 employees, serving some15 million customers through contact centres, online banking and more than 1,700 branches.

The Barclays UK Retail Banking Division has seen significant uplift in financial results since Ms Oppenheimer’s appointment delivering profit of £690m in the first half of 2008, a 7% profit increase on the first half of 2007.

From 1985 to 2005, Ms Oppenheimer held several senior management positions at Washington Mutual.

In September 2007, Ms Oppenheimer was named Britain’s Business Communicator of the Year by the British Association of Communicators in Business (CiB) and in October 2008, was chosen by U.S. Banker magazine as one of the top 25 Most Powerful Women in Banking.

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Nick Pearson

Nick is Director of External Affairs at financial solutions provider, the Paymex Group, to which he joined in October 2008. Prior to this he spent 11 years as the National Debt Advice Coordinator at AdviceUK. From 1993 to 1997 he was the Head of the Money Advice Unit at Citizens Advice in London.

For the 13 years prior to 1993 he worked as a Money/Debt Adviser and Money Advice Manager in a variety of different organisations including several CABx, an Independent Advice Centre and a Local Authority. He was recently appointed as a Director of the United Utilities Trust Fund. Nick has written and trained extensively on debt and related issues.

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Teresa Perchard

Teresa Perchard is Director of Public Policy at Citizens Advice where she leads the development of policy on a wide range of social and consumer policy issues, including debt and financial exclusion and consumer protection. The CAB Service is the largest single provider of free, confidential and independent debt advice in the UK with 426 member bureaux operating from 3,200 different locations across England, Wales and Northern Ireland.

Prior to joining Citizens Advice in February 2000 Teresa has had over 12 years experience of developing and implementing policy on regulation, consumer protection and consumer representation through posts she has held at the Office of the Rail Regulator, the Office of Water Services and the National Consumer Council.

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Faith Reynolds

Faith Reynolds is Development Manager at Toynbee Hall, East London, where she leads strategic development for Financial Inclusion. She established SAFE (Services Against Financial Exclusion) in 2002. It offers practical services to increase financial capability, decrease over indebtedness and improve access to financial services (in particular bank accounts) for hard to reach groups.

Faith led the working group with Child Poverty Action Group for the Personal Finance Handbook now in its second edition. She also instigated the first meeting of Transact, the national forum for financial inclusion, which has over 1,300 organisational members across the UK.

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Susan Rice

Susan Rice, a Chartered Banker, became Chief Executive of Lloyds TSB Scotland in August 2000, the first woman to head a UK clearing bank. In May 2008, she was also made Chairman of the Bank. In addition, she manages the Group’s retail network business in the north of England. In January 2009, she was named Managing Director, Lloyds Banking Group, Scotland.

Susan is senior independent director of Scottish and Southern Energy, a FTSE 40 company, and chairs the Edinburgh International Book Festival and the Festivals Forum. She was a founding director of Charity Bank, chairs the Advisory Board of the Scottish Centre for Social Justice and was HRH Ambassador of Corporate Responsibility for Scotland in 2005-06. She was a member of HM Treasury Policy Action Team 14 on financial exclusion and is currently honorary president of the cdfa.. Susan's experience has led to many requests for her leadership and guidance in the field of financial and social exclusion.

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Richard Spence

Richard Spence was appointed Chief Executive Officer of HFC Bank with effect from 6 June 2008. Established in 1973, HFC Bank became part of the HSBC Group in March 2003. It is one of the largest Consumer Finance businesses in the UK with in excess of 3 million customers and operates through a branch network as well through retailers such as B&Q, Currys, Dixons and PC World.

Richard began his career with Midland Bank International in 1978, moving to Midland Montagu Corporate Banking in 1988, where he was appointed Corporate Banking Director. This was followed by a number of senior appointments in the branch network and head office including Area Manager for Ilford, in North East London; General Manager Card and Electronic Services and General Manager, Operations.

Subsequently Richard became General Manager, Southern Division, where he was responsible for branches and Commercial Centres in London and the South East of England which encompassed 450 sites, 6000 staff and over two million customers.

From 1 January 2006 until June 2008, Richard was Head of Special Projects within HSBC Bank plc. His responsibilities were broad and included a number of major branch network programmes including new self-service equipment and premises refurbishment as well as key activities including debt collection, security and fraud together with operational risk management.

Richard has represented HSBC on a number of external bodies including the Employers Forum on Age as well as chairing a number of industry groups including Switch Card Services, APACS Cash Service Committee and the Cheque and Credit Clearing Committee.

Born in India on 8 September 1959, Richard is married with two children.

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Danielle Walker Palmour

Danielle Walker Palmour is the Director of the Friends Provident Foundation, an independent grant-making charity established from unclaimed shares arising from the de-mutualisation of Friends Provident Life Office in 2001. Friends Provident Foundation focuses most of its resources on addressing financial exclusion but has a wider interest in the use of financial markets to produce social value.

She was previously the director of Policy and Practice Development at the Joseph Rowntree Foundation and has occupied senior policy and research roles throughout the statutory and voluntary sectors. She is currently a member of the Cabinet Office's Third Sector Advisory Body, the Financial Services Authority Financial Capability Steering Group and a board member of the Association of Charitable Foundations.

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Claire Whyley

Claire Whyley has more than ten years experience of policy research relating to poverty, debt, money management, financial services, and social and financial exclusion. Formerly Deputy Director of Policy and Head of Consumer Futures at the National Consumer Council, she has also worked at the Welsh Consumer Council, the Personal Finance Research Centre and the Policy Studies Institute.

She is also a trustee of Direct Debtline, a free debt advice agency based in East Sussex. Claire is currently Strategic Business Manager for the National Social Marketing Centre.

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