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Image: small strategy unit logo Strategic Options for the Electronic Delivery of Government Services

This study took a strategic view of which public services should be delivered by electronic means and looked at the options for securing delivery of these services, including the respective roles of the public and private sectors.

The team worked closely with the E-Envoy, Central Information Technology Unit and Modernising Public Services Group in the Cabinet Office, with other government departments and with local government to make sure links are made with the Corporate IT Strategy for Government and other initiatives.

Report: Electronic Government Services for the 21st Century (pdf, 1mb) September 2000

Further Information

For further information, or to check the availability of hard copies of the report, please contact the Strategy Unit.