The OFT has published its Annual Report outlining its achievements across its consumer and competition work during 2008-09.


Figures published in the accompanying Positive Impact Report show that the OFT's competition enforcement, consumer protection, merger control and market investigation work alone saved consumers around £409m per year on average over the period 2006 to 2009.

Following consultation, the OFT has published its financial services plan setting out its short and medium term approach to the sector and the need for flexibility in changing circumstances.

The OFT today launched a consultation on draft guidance setting out practices the OFT considers constitute irresponsible lending.

The proposed guidance clarifies minimum standards required from businesses engaged in lending which, if breached, could lead to the OFT taking enforcement action against the lenders.

After reaching an agreement with the OFT, Ryanair has taken a number of voluntary steps to increase the clarity and transparency of its website and other advertising.

The OFT is consulting on its provisional finding not to refer Isle of Wight Ferry services to the Competition Commission for further investigation.
The OFT has welcomed a landmark High Court ruling that certain terms and conditions used by Foxtons Ltd in its lettings agreements with landlords are unfair.

The proportion of consumers who are fairly or very knowledgeable about major scams has shown a rise, according to evaluation of the OFT Scams Awareness Month campaign run in February.

The OFT has published a report on the local and regional media merger regime in the UK, as part of the Government's Digital Britain review.

The OFT has published a consultation setting out its proposals on how it can become increasingly transparent and open in the way it works.

Consumer Direct has published customer opinion research. The results, which include an 84 per cent satisfaction rating amongst those who have used the service, are available on the relaunched partnership pages on the Consumer Direct website.

  • OFT telephone enquiries:08457 22 44 99
  • Consumer Direct telephone enquiries:08454 04 05 06