Buses and coaches

Our role is expanding.

The passenger watchdog

Passenger Focus is the independent passenger watchdog. Our mission is to get the best deal for passengers.

What's On

Passenger Director Ashwin Kumar will be taking part in a panel debate at the 3rd Annual Intelligent Transport Systems Conference, which will be held on Wednesday 10 March 2010 at the Barbican Centre, London.

Official Statistics

The National Passenger Survey is required to comply with the arrangements of the Code of Practice for Official Statistics and with the Pre-release Access to Official Statistics Order 2008.

Find out more about our compliance arrangements by following the link below.





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Passenger Poll

Were you aware that the definition of ‘on time’ has an allowance of five to ten minutes – meaning a train can arrive nine minutes 59 seconds after its scheduled arrival time and still be recorded as on time?

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