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The National Traffic Control Centre collects real-time information on road conditions.

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How We Manage Our Roads

In this section you can find out more about how we manage and maintain these roads and plan for the future

The Project Control Framework

On 1st April 2008 we launched the Project Control Framework. The Framework sets out how we, together with the Department for Transport, manage and deliver major improvement projects.

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Area 13

Where is Area 13 and who looks after it?

Area 13 comprises the motorways and trunk roads in Cumbria and north Lancashire.

Since July 2003 we have employed a Managing Agent Contractor, AmeyMouchel, to maintain and carry out minor improvements to the road network in Area 13 on our behalf. The area also covers part of the privately financed A69 trunk road from Carlisle to Newcastle, though this is managed separately by Road Link Ltd.

Area Road User Satisfaction Survey (ARUSS)

ARUSS is an at home survey of road users and neighbours of our network. It is a continuous rolling programme of surveys with 66 interviews per month in each area to achieve 393 interviews over 6 months in each of our 14 management areas. It measures road users' attitudes on area level issues; identifying what the area team needs to do to improve its services to customers. It includes questions on safety, conditions of the road (for example road noise), litter, signing congestion and roadworks.

For the latest results of the Area 13 survey, please visit our Satisfaction Surveys page.

Area 13 Map