Get involved in our work – Consumer Network

To get involved in Consumer Focus Scotland’s work you can become a member of our Consumer Network. The Network has over 350 volunteers from all parts of Scotland who help to keep us informed about consumer concerns. They identify local consumer issues and investigate services and facilities in their area for our research programme. We also have some associate groups representing particular sections of the population.

There is no such thing as a ‘typical’ volunteer. The strength of our Network lies in its diversity. We want to ensure our members are from all walks of life, with different interests and a wide range of consumer experiences. This is a home-based opportunity – the time commitment is small, perhaps an hour or so every couple of months. There are no formal qualifications required and no barriers to eligibility. The ‘ideal’ Network member is one who gives us information, who takes part in surveys, in short – one who participates.

If you would like to join please send us your details using our online Application Form at the bottom of the page.

A recent project – access to health records

We recently asked our members to take part in a project designed to find out what information is being given  to consumers about the costs involved in getting access to their health records.   We asked our volunteers to contact their local practice and ask some questions about this and report back to us.   For the full results please have a look at the briefing paper by clicking here.

For further information about this or any other activity, please contact our Consumer Network Co-ordinator Gill MacGregor:
T 0141 227 8432


Keeping us informed

We ask our Network members to be our ‘eyes and ears’ across the country by telling us about any consumer issues that are important to them or their local community.

Research projects

From time to time we ask our Network members to take part in small-scale research projects. This may mean filling in a questionnaire on a particular issue, or we may ask our volunteers to investigate facilities and services in their area.


We hold meetings where Network members can learn more about current consumer affairs and are invited to join us for some lively debate.

Newsletter – ‘Consumers Count!’

We publish a newsletter for Network members called ‘Consumers Count!’ which gives feedback on our activities, results of surveys and news of other projects at Consumer Focus Scotland.

Consumer Network Application Form