Productive Community Services - about the programme
Productive Community Services is an organisation-wide change programme which helps systematic engagement of all front line teams in improving quality and productivity.

It is a practical application of lean based techniques that will vastly increase the organisation’s capacity and capability for continuous improvement.

With community services playing a crucial role in the shape of the new NHS, and care shifting away from acute services, the new Productive Community Services programme from the NHS Institute for Innovation and Improvement is a timely opportunity to revitalise the workforce and increase NHS capacity to care for patients in local settings.


There are 10 workshops taking place across the country to highlight the significance of improving community services.  Read more about these regional events.

Productive Community Services will:

  • Increase patient-facing contact time
  • Reduce inefficient work practices
  • Improve the quality and safety of care
  • Re-vitalise the workforce
  • Put staff at the forefront of redesigning their services. 
Team Leader Flyer
Team Leader Flyer.pdf Team Leader Flyer.pdf (309.55 KB)

House poster


Technology videos
View the technology videos.

Case studies

We have a number of case studies from organisations that are using Productive Community Services. Click here to visit the case studies page.
Further information
Frequently asked questions

Online seminars
You can now view all three online seminars by clicking on the links below.

The seminars have outlined the key steps for organisational readiness in order to ensure you can make full use of the programme prior to launch.

Wednesday 5 August 1230-1315
Introducing PCS [view online]

Thursday 20 August 1300 -1400
PCS: Transforming your Services [view online]

Thursday 10 September 1300-1400
PCS: Preparing for Roll-out [view online]