Department for Work and Pensions


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Privacy policy

Privacy policy

This page explains the privacy policy for the Department for Work and Pensions and how we will use and protect any information we collect about you when you visit this website.

How DWP collects and uses information

The Department for Work and Pensions collects information to deal with social security (including Housing Benefit and Council Tax Benefit), child support, vaccine damage, employment and training, the Financial Assistance Scheme, promoting financial planning for retirement, and policy relating to occupational and personal pension schemes. The information we collect about you depends on the reason for your business with us, but we may use the information for any of these purposes.

We may check information about you with other information we have. We may get information about you from other people and certain other organisations. We may give information to certain other organisations, as the law allows, to:

These other organisations include other government departments, local authorities, and private-sector bodies such as banks and organisations that may lend you money. We will not give information about you to anyone outside our Department unless the law allows us to.

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The Data Protection Act

The Department for Work and Pensions is the Data Controller for the purposes of the Data Protection Act. Our website does not enable our visitors to communicate with other visitors or for them to post information to be accessed by others.

If you want to know more about what information we have about you, or the way we use your information see DWP and your personal information (58KB)pdf

To find out how we look after the personal information we hold about you, see our Information charter (42KB)pdf

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Internet email is a way of making general enquiries but it is not a secure way to send personal information. DWP regrets that it cannot deal with specific enquiries by email. If you send us an email, we may keep a copy for reference and audit purposes.

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Cookies are small pieces of information sent to your computer or other device when you visit a website. We may use cookies to store information which we can access when you visit our site in future. We do this to:

We will not use cookies to collect personal information about visitors to the DWP website.

If you delete cookies or you set your browser not to accept cookies, you will not be able to use some of our services.

There is more information about cookies at

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Links to other websites

The DWP website contains links to other sites. This privacy policy applies only to the DWP site. When you move to another website, you will need to read the privacy statement of that site.

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Changes to this privacy policy

If this privacy policy changes, we will update this page. Check this page to make sure you are aware of what information we collect, how we use it and the circumstances we may share it with other organisations.

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