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Image: small strategy unit logo Excellence and Fairness

Improving public services are at the core of the Government's mission to deliver social justice and increased social mobility [External website].

Flow model chart

In the summer of 2008, the Cabinet Office published Excellence and fairness: achieving world class public services setting out the Government's overall approach to improving public services over the next few years. Although specific changes will vary from service to service, improvements will usually be driven by three main developments:

This website provides access to the report, opportunities to comment by using "Have your say" and links to policy documents which exemplify the Excellence and Fairness approach.

For policymakers looking to implement Excellence and Fairness, the key questions section highlights approaches to improving sevices and examples of good practice.