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Image: small strategy unit logoPublic service agreements (PSAs). 

Michael Kell of Deloitte & Touche LLP and Sascha Kiess of the National Audit Office (NAO) discussed the use of sanctions and rewards in the delivery of PSA objectives, based on research and analysis undertaken by Deloitte on behalf of the NAO. The seminar presented Deloitte's key findings in terms of the usage and effectiveness of sanctions and rewards in the UK public sector, and outlined  an approach to help PSA owners (and those advising them) decide whether the sanctions and rewards already being used in the delivery chain are appropriate, and how their effectiveness could be enhanced.

Michael Kell is a Director in the Economic Consulting group in Deloitte, where he leads on the group's work across the public sector. Prior to this, he was Chief Economist at the Department for Communities and Local Government, heading up the Analytical Services Directorate of economists, statisticians and social researchers. Sascha Kiess is a Senior Analyst and Performance Measurement Adviser at the National Audit Office where he leads on Value for Money studies and advises on specific performance measurement issues.