Cabinet Office Social Exclusion Taskforce

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Research and evaluation

The Adults facing Chronic Exclusion (ACE) programme aims to build up the evidence base on what works to improve outcomes for adults with the most complex needs.

The current system does not always best serve adults with complex and multifaceted needs. This can lead to chaotic adults seeking to access services in a chaotic, crisis-led manner. The pilots will examine the system and implement changes that will help to address both the determinants of chaos within the individual's life, but also improve the structure and accessibility of the services which they use.

The pilots are developing a wide range of different approaches to engage some of the most excluded adults in sustained support. These are being evaluated through a national evaluation, carried out by Matrix.

A young male writing on a whiteboard


Two pieces of new research were commissioned to inform the development of the ACE pilots. These helped to identify some of the most common issues faced by adults facing chronic exclusion and some of the problems with current service provision for these groups.


The ACE national evaluation is being undertaken by Matrix. The evaluation aims to assess the project process, its impact on outcomes for both service users and services, and the cost effectiveness of the interventions.

The evaluation has three parts:

a) The Process evaluation aims to answer the following questions:

b) The Impact evaluation aims to answer the following questions:

c) The Economic evaluationaims to answer the following questions:

More information: