The experience based design approach




Product Image Item Name-
The ebd approach – introductory booklet and DVD

The ebd approach – introductory booklet and DVD

This DVD, an introduction to the ebd approach will show you how to improve your patients experience. Get others interested and generate some...
The ebd approach guide and tools

The ebd approach guide and tools

The ebd approach guide and tools book, will support you to design health care services based on patient and staff experience. It is supported by...
The ebd approach: Ethical information (PDF) page 15

The ebd approach: Ethical information (PDF) page 15

It is important to conduct all improvement work within good ethical principles, especially when gathering information directly from patients, carers...
The ebd approach: Experience questionnaire (PDF) page 23/55

The ebd approach: Experience questionnaire (PDF) page 23/55

The experience questionnaire is a tool to gather people’s feelings/emotions of patients receiving and staff delivering care.  The experience...
The ebd approach: Experience questionnaire (Word)

The ebd approach: Experience questionnaire (Word)

The experience questionnaire is a tool to gather people’s feelings/emotions of patients receiving and staff delivering care.  The experience...
The ebd approach: How can your experience of our service be improved poster (PDF) page 50

The ebd approach: How can your experience of our service be improved poster (PDF) page 50

Raising awareness of your plans to use patient, carer and staff experiences to improve service delivery is a critical element of the work. Posters...
The ebd approach: How can your experience of our service be improved poster (MS Word) page 50

The ebd approach: How can your experience of our service be improved poster (MS Word) page 50

Raising awareness of your plans to use patient, carer and staff experiences to improve service delivery is a critical element of the work. Posters...
The ebd approach is here information leaflet (PDF) page 51

The ebd approach is here information leaflet (PDF) page 51

Information leaflets compliment the posters. They contain more detailed information but still invite people to get involved and provide details about...
The ebd approach is here information leaflet (MS Word) page 51

The ebd approach is here information leaflet (MS Word) page 51

Information leaflets compliment the posters. They contain more detailed information but still invite people to get involved and provide details about...
The ebd approach: Staff experience log (PDF) page 56

The ebd approach: Staff experience log (PDF) page 56

The staff experience log is a tool used to capture their experiences of delivering and receiving care. People are able to write notes, capture...

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