Safer Care

Improving safety in primary care

primarycare.jpgProviding safe, reliable patient care is at the heart of being a GP.  We are working with GPs across England to help practices better understand, measure and improve the safety of their care. 

Click here to view a short film about the Primary Care Trigger Tool and the Leading Improvement in Patient Safety training programme for general practice.

The Primary Care Trigger Tool measures patient harm caused by healthcare.  It is a means to calculate the adverse event rate and identify areas of care where most harms are occurring.  It provides practices with an unbiased measure of the incidence of iatrogenic harm experienced by their patients.  It informs priorities for action and tracks improvements over time.  

The PCTT for was developed by the NHS Institute for Innovation and Improvement, using data from the world's largest project to measure adverse events in primary care.  Following independent expert review, the refined Tool was made public in September 2009.

  • the Trigger Tool Portal provides free online data  entry and analysis, including run charts of your adverse event rate

The Leading Improvement in Patient Safety programmegives GP practices the skills and confidence to achieve sustained reductions in patient harm.  A series of safety improvement modules builds expertise in understanding the causes of harm, identifying gaps in the processes which lead to most adverse events, and designing more reliable care for patients. 

Latest news

Leading Improvement in Patient Safety for GPs is fully booked - please email to register your interest in the next wave of the Programme.

The new Primary Care Trigger Tool is now available, with the official UK launch at the RCGP Conference in November. 

Read our recent article on improving patient safety in general practice appeared in a recent edition of Health Care Risk Report*, - Click here to download a copy of the article

If you would like to be kept updated with progress on this area of work, or are interested in getting involved, please contact us at   


* Health Care Risk Report is published by Chamberlain Dunn.  To order a sample copy of the journal or to sign up for the free monthly newsletter, visit