Evaluate with users

Without fully understanding the needs, barriers and lifestyles of the end user; a technology based engagement idea is not likely to be useful to its target group. In a society with ever busier lifestyles, the advantages of using technology to engage seem obvious – particularly being less dependent on location and time for access. It is only the user group who can make the decision on whether this is useful.RecommendationsWe recommend not only that new ideas be explored with independent and representative end users before being scaled up, but that users are also involved in their evaluation and assessment in a robust way.

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Armchair Involvement Guide 2009