Information sharing between patients, carers, staff and public with common concerns in specific areas is something which can benefit greatly from the implementation of technology, particularly through more innovative use of internet based tools. Collaborative websites, email subscription services, greater use and awareness of RSS feeds and many other such tools would all help to bring people together for service improvement.

RecommendationWe recommend placing value upon learning for those who want to know more about cutting edge online tools for service improvement, with a view to involving and passing on knowledge to service users as an end result.

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Armchair Involvement Guide 2009