Following the success of Phase 1, the NHS Institute funded a second phase, and in 2007 recruited a further six consortia (also made up of a university that provides pre-registration education for healthcare professionals and the healthcare providers in their locality) –  the Phase 2 Partners.  Their role was to implement the piloted short courses within their own institutions to their own students.  

Each Phase 1 Partner worked with two Phase 2 Partners, who had to decide whether they could take on the piloted short course un-amended or adapt it, and if so how the adaption could be made while maintaining the key principles.  The short courses had not been developed as ‘off the shelf training packages’.  The Phase 1 Partners felt that service improvement knowledge is best developed in a facilitative, interactive, teaching environment; therefore even if the model was to be taken un-amended, the teaching materials had to evolve for use by the Phase 2 Partners, thus enabling them to take ownership.  

The Phase 2 Partners had to make sure the initiative was taken into their curricula and embed the teaching experience so that it was no longer optional or voluntary.

This phase was also externally evaluated and again proved the initiative was exceptionally successful.  The evaluation included a student survey and these results showed:

  • 88% were keen to be involved in service improvement
  • 66% were confident about being involved in service improvement
  • 58% had an opportunity to use service improvement (does this mean during the training or when they were back at work? – not clear)
  • 60% had a receptive practice environment
  • 88% believe service improvement knowledge important to their professional development
  • 59% believe service improvement knowledge will help them get a job
  • 77% would recommend the learning to a friend.  

The logic of Phase 2 was that the NHS Institute should offer their models of introducing service improvement into the pre-registration education of healthcare professionals for better, safer healthcare to a wider audience.  

New models for transforming the NHS
Building improvement capability
Patient and public involvement

Latest Building Capability Events

No events