Go to the people

Capitalising on existing enthusiasm and areas of innovation that have been taken up could be a far more efficient way of implementing new technology than imposing top down systems onto bottom up initiatives which may not secure the support of users.

RecommendationsWe recommend that the NHS map out where people are already using technology to make real connections with each other and to build around that usage pattern rather than to try and enforce new ways of working onto public, patients or staff members.

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Armchair Involvement Guide 2009