Staff 2.jpgThe staff, their feelings, attitudes and beliefs are central to any effort to achieve and sustain a change. One important aspect is the extent to which the staff themselves believe that the change will actually be sustained. ‘Scepticism at any level is important in practical terms because it may manifest itself as resistance’ (Modernisation Agency, 2002).

What is it all about?

Reducing scepticism by increasing belief in the change and helping staff to feel empowered in their work.

Why is it important?

Negative beliefs lead to negative outcomes.

How do we get it?

  • Meet regularly with staff to identify barriers and concerns.
  • Use data and stories to demonstrate the positive impact of the improvement.
Sustainability guide