• Berwick DM (1996) A primer on leadin the improvement of systems.  British Medical Journal; 312:  619-622
  • NHS Institute (2007) The Improvement Leaders’ Guide to Process Mapping, Analysis and Redesign, available here.
  • Scholtes PR Joiner BL Streibel BJ (2003) The Team Handbook (3rd ed) Joiner Assoc. Inc. Madison.
New models for transforming the NHS
Building improvement capability
Patient and public involvement

Latest Building Capability Events

No events